Rug Cleaning FAQ's

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Whether it's your first time hiring a professional rug cleaning company, or you've worked with our competitors in the past, you're bound to have questions about Able Carpet & Rug Cleaning and what we can do for you. Below are the questions our carpet and upholstery cleaning team get asked most frequently. 

If you don't see your particular question addressed, feel free to call us. We would be happy to answer them! 

How often should my carpets and upholstery be cleaned?

It depends on how heavily the rugs or upholstery are used and whether they have extra soil or staining. For appearance and cleanliness, Able Carpet & Rug Cleaning recommends quarterly or semi-annual cleaning for high-traffic areas and yearly cleaning for areas that receive less use. If there is an event that causes carpet or upholstery to be soiled or stained, call us quickly so we can get it removed!

Will my carpets get soiled faster after cleaning?

This is one of the biggest myths about carpet cleaning! In the past it may have been true, but now with better cleaning chemicals and cleaning processes, cleaning is good for the carpet. When you get your rugs professionally cleaned often, you avoid soil and stain penetration that can ruin them. Frequent cleaning protects your investment. Able Carpet & Rug Cleaning suggests application of our carpet protector to help them stay clean longer and allow you to clean up any new spills easily.

  • Why do you inspect carpet or rugs before estimating the cost of a cleaning job?

    The last thing Able Carpet & Rug Cleaning Svc wants to do is make a promise we can't keep. Therefore, we like to see the actual condition of the carpet, rug, or other items to be cleaned so our estimates are accurate and our customers know what to expect. Our estimates are thorough so things like soil/stain protective treatments are addressed when estimating and NOT added as an extra cost later.

  • How soon can I use my carpets after you clean them?

    Drying time averages 3 to 5 hours depending on humidity, the type of fiber the carpet is made from and the amount of cleaning done. For best results stay off of the carpet while it dries and if you must walk on it, do not wear shoes but use the booties we provide.

  • Can you guarantee that you will remove all of my stains?

    Able Carpet & Rug Cleaning Svc guarantees that you will receive the most professional cleaning available. Our excellent equipment and extensive training enable us to remove most spots or stains. Since some stains are permanent we cannot guarantee the removal of every stain. During your pre-cleaning inspection we can realistically advise you on the likelihood of spot removal.

  • How should I take care of my carpets between cleanings?

    Regular vacuuming is essential to prevent soil from getting ground in to the fibers. Treating spots and spills quickly can keep your carpets looking their best between professional cleanings. We provide all of our customers with our free “Able Spotter” to help maintain the beauty of your rugs and carpet.

  • How does you stay up-to-date with the best cleaning methods?

    Able Carpet & Rug Cleaning Svc is certified through the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC is a non-profit industry organization that provides training and testing to earn certifications for cleaning and restoration. We’re always learning and have received 16 certifications (so far) from the IICRC. Its certifications are an excellent indication of a highly-qualified and ethical business!

  • What cleaning services do you offer besides carpet, rugs and upholstery?

    Able Carpet & Rug Cleaning Svc offers cleaning of: 

    • Wall-to-wall carpet
    • Throw rugs
    • Tile & grout
    • Mattresses
    • Leather interiors in cars
    • Floor stripping 
    • Waxing for vinyl composition tile (VCT)

    If you need to have something unusual cleaned, give us a call at 336-629-0371 or 910-724-3531.

  • Can you arrange for cleaning outside of normal business hours?

    With enough notice we can accommodate cleaning on a weekend or after business hours. 

  • Can you really stand behind a 100% guarantee on odor removal?

    Our 100% guarantee is for our rug washing. With our methods, we can very thoroughly wash and rinse rugs to remove odors. We’ve never had a dissatisfied customer! In our experience, padding under a rug or installed carpet is often the culprit when odors remain after cleaning. For area rugs, we recommend replacing any padding that has an odor. 

  • Isn’t it difficult to clean natural fibers like wool or silk in hand-woven rugs?

    Successfully washing heirloom and Oriental rugs requires the ability to identify the materials in the fibers of the rug, the dyes, and weaving methods used. At Able Carpet & Rug Cleaning Svc, we do that very well. What’s surprising to some people is how durable these rugs are. In the countries where they’re made, they’re cleaned in the rivers, by placing them in the water and securing one end of the rug with rocks! The water current does the cleaning. While we don’t use rivers or rocks, we do have the right mixtures of chemicals to use with water and our cleaning methods are customized for each rug. Drying is also customized for the rug; some are dried face up or face down, while others are hung up to dry. On some days our rug cleaning operation may be cleaning 5 or more different antique rugs and each one has a different washing and drying “formula.” 

  • Do you offer a protective treatment after cleaning carpeting or upholstery to help prevent stains or soiling?

    Our protective soil/stain treatment is available as part of our services. We also give our customers a free container of “Able Spotter” to address any spots or stains that happen between cleanings.

  • What is the most difficult cleaning job you’ve tackled with stunning success?

    One client had a renter with 3 Great Dane dogs. The carpet was less than a year old when the renter left and it was a mess. The client told Able Carpet & Rug Cleaning Svc to do whatever it took to get the carpet clean because they were not going to purchase new carpet. We were able to get the carpet looking like new again using very specialized techniques. Our customer was thrilled and called us to tell us how great it turned out!

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We welcome your questions about rug and carpet cleaning.

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