Rug Cleaning FAQ's

The last thing Able Carpet & Rug Cleaning Svc wants to do is make a promise we can't keep. Therefore, we like to see the actual condition of the carpet, rug, or other items to be cleaned so our estimates are accurate and our customers know what to expect. Our estimates are thorough so things like soil/stain protective treatments are addressed when estimating and NOT added as an extra cost later.

Drying time averages 3 to 5 hours depending on humidity, the type of fiber the carpet is made from and the amount of cleaning done. For best results stay off of the carpet while it dries and if you must walk on it, do not wear shoes but use the booties we provide.

Able Carpet & Rug Cleaning Svc guarantees that you will receive the most professional cleaning available. Our excellent equipment and extensive training enable us to remove most spots or stains. Since some stains are permanent we cannot guarantee the removal of every stain. During your pre-cleaning inspection we can realistically advise you on the likelihood of spot removal.

Regular vacuuming is essential to prevent soil from getting ground in to the fibers. Treating spots and spills quickly can keep your carpets looking their best between professional cleanings. We provide all of our customers with our free “Able Spotter” to help maintain the beauty of your rugs and carpet.

Able Carpet & Rug Cleaning Svc is certified through the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC is a non-profit industry organization that provides training and testing to earn certifications for cleaning and restoration. We’re always learning and have received 16 certifications (so far) from the IICRC. Its certifications are an excellent indication of a highly-qualified and ethical business!

Able Carpet & Rug Cleaning Svc offers cleaning of: 

• Wall-to-wall carpet
• Throw rugs
• Tile & grout
• Mattresses
• Leather interiors in cars
• Floor stripping 
• Waxing for vinyl composition tile (VCT)

If you need to have something unusual cleaned, give us a call at 336-629-0371 or 910-724-3531.

With enough notice we can accommodate cleaning on a weekend or after business hours. 

Our 100% guarantee is for our rug washing. With our methods, we can very thoroughly wash and rinse rugs to remove odors. We’ve never had a dissatisfied customer! In our experience, padding under a rug or installed carpet is often the culprit when odors remain after cleaning. For area rugs, we recommend replacing any padding that has an odor. 

Successfully washing heirloom and Oriental rugs requires the ability to identify the materials in the fibers of the rug, the dyes, and weaving methods used. At Able Carpet & Rug Cleaning Svc, we do that very well. What’s surprising to some people is how durable these rugs are. In the countries where they’re made, they’re cleaned in the rivers, by placing them in the water and securing one end of the rug with rocks! The water current does the cleaning. While we don’t use rivers or rocks, we do have the right mixtures of chemicals to use with water and our cleaning methods are customized for each rug. Drying is also customized for the rug; some are dried face up or face down, while others are hung up to dry. On some days our rug cleaning operation may be cleaning 5 or more different antique rugs and each one has a different washing and drying “formula.” 

Our protective soil/stain treatment is available as part of our services. We also give our customers a free container of “Able Spotter” to address any spots or stains that happen between cleanings.

One client had a renter with 3 Great Dane dogs. The carpet was less than a year old when the renter left and it was a mess. The client told Able Carpet & Rug Cleaning Svc to do whatever it took to get the carpet clean because they were not going to purchase new carpet. We were able to get the carpet looking like new again using very specialized techniques. Our customer was thrilled and called us to tell us how great it turned out!